Contact support
Email support@RGTSoftware.com. Put “GoldenPlan” in the subject line and include your iPhone model, iOS version, app version and the step that did not work. Do not include private client notes, precise locations or photos unless they are needed to explain the problem.
Planning and map checks
- If the result looks wrong, confirm the selected place, date, local time and time zone first.
- If current location is unavailable, check Location Services and GoldenPlan's permission in iOS Settings. You can still search or drop a manual pin.
- If the sun-direction line does not move, drag the daylight timeline and check that the displayed time changes.
- If a shadow value is rejected, use a height inside the accepted range shown on the form.
Saved plans and drafts
- The first saved plan is included. Full Access is required for additional saved plans.
- If the widget points to a plan that is no longer available, dismiss the message and open the Saved tab to see the plans that remain.
- If GoldenPlan asks whether to keep editing or view a saved plan, choose Keep Editing when you need to preserve the unsaved draft.
- A repeat visit creates a new plan and leaves the original unchanged.
Reminders, Calendar and widget
- Device-local reminder alerts need notification permission. The widget can show the next useful light event without that permission.
- Calendar events are created only after you confirm Apple's Calendar sheet. Closing the sheet without adding does not create an event.
- If the widget is out of date, open GoldenPlan, confirm the selected widget plan in Settings and return to the Home Screen.
Full Access, purchases and exports
- Open Settings to see Full Access status or tap Restore Purchases with the same Apple Account used for the original purchase.
- Apple supplies the current purchase terms and handles billing, cancellation and refunds.
- If export is unavailable while Full Access is active, reopen the saved plan, review its contents and try the PDF or image action again.
- A file already shared or saved outside GoldenPlan is a separate copy and must be managed in the destination app.
iCloud continuity
GoldenPlan works from local device data. Full Access can add private iCloud continuity when iCloud is available and enabled. If plans are missing on another device, confirm that Full Access is active, both devices use the same Apple Account and iCloud is available. Do not delete the remaining copy while you are checking recovery.
More help
Read the GoldenPlan user guide for the complete planning workflow and the GoldenPlan privacy policy for information about plans, permissions, iCloud, purchases and support requests.
GoldenPlan: Sun & Golden Hour version 1.2 is available through the App Store.