Start with the user guide
Hive Foreman version 1.0 is available for iPhone and iPad. Open Hive Foreman on the App Store.
The Hive Foreman User Guide explains first setup, apiaries, hives, inspections, tasks, yard notes, harvests, equipment, cashbook, Private iCloud, backups, spreadsheets, reports and subscriptions in plain English.
Contact support
Email support@rgtsoftware.com. Include “Hive Foreman” in the subject and tell us what you were trying to do, what happened and what you expected. Include the device type, iOS or iPadOS version, and the app version and build shown at the bottom of Settings.
Do not send a complete backup, private hive records or customer information unless we specifically ask for a safe example.
If a record will not save
- Read the red message beside the field that needs attention.
- Check that an apiary or hive name has been entered where required.
- Use the visible Done button to close the keyboard if it covers part of the form.
- Correct the field and choose Save again. Do not recreate the whole record unless the app has actually discarded it.
If Private iCloud has not updated another device
- Check that Private iCloud is turned on inside Hive Foreman on both devices.
- Check that both devices use the same Apple Account and have an internet connection.
- Open Hive Foreman on both devices and allow time for a saved change to arrive.
- If Hive Foreman asks you to review two versions, read both and choose the version you want to keep.
- Do not repeatedly edit the same field on both devices while they are offline.
If a backup or restore is unclear
Selecting a backup file opens a preview; it does not replace the records. Read the counts and warning, then choose Replace records from this backup only if you intend to replace the current records. Choose Cancel restore to return safely.
A spreadsheet is not a full backup. Use Backup and restore when you need a recoverable copy of all supported record types.
If a spreadsheet import stops at a paywall
One successful CSV import is free on each device when the records fit within the free limits. Later imports require Pro. The paywall explains the limit and provides the subscription choices, Restore purchases, Privacy policy, Terms of use, Support and a way back without buying.
If Pro should already be active
- Open Settings, then Subscription.
- Choose Restore purchases.
- Make sure the device is signed in to the Apple Account that made the purchase.
- If Apple reports a problem, check the internet connection and try once more.
- Use Manage subscription for changes handled by Apple.
If a report or shared file is missing
Return to the preview and share it again. In the Apple share sheet, choose the app or Files folder where you want the copy to go. Closing the share sheet or swiping it down does not send or save the file.
If the app cannot open its saved records
Choose Try again. If the problem continues, choose Contact support. Hive Foreman prepares an email with the error details, device type and operating-system version. Read it before sending.
Purchases and refunds
Apple handles purchases, subscription management and refunds through the App Store. Hive Foreman shows the current product details supplied by Apple before purchase. RGT Software Ltd cannot change an Apple Account or approve an App Store refund.
Privacy and terms
Read the Hive Foreman Privacy Policy and Hive Foreman Terms of Use.