Silkborne support

Find help with controls, sound, progress and purchase access.

Help with your next flight

For the controls, Assist mode and progress backups, start with the Silkborne user guide.

I keep missing a catch

Hold before your moth reaches the catch circle. Try releasing a little earlier or later. In Settings, Assist mode slows the action and makes catch windows wider. Tap to toggle is available if holding the screen is uncomfortable.

I cannot hear the music

Check Music in Silkborne Settings, your device volume and Silent Mode. Other audio playing on your device may take priority. Sound effects have a separate setting.

My progress does not look right

Do not delete the app or reset your progress. Open Settings, then Your progress. If a recovery message appears, save the offered recovery copy before choosing any reset. If you already have a backup, use Import backup and review the summary before confirming.

Purchase access

If you have already unlocked the full gardens, use Restore Purchases in Settings while signed in to the Apple Account used for the purchase. A progress backup does not restore purchase access. Contact support if the result is unexpected.

Contact RGT Software Ltd

Email support@RGTSoftware.com. Include your device model, the Silkborne version shown in Settings, the garden name and what happened. A screenshot can help, but remove personal information first. Do not send passwords, payment details or your Apple Account sign-in information.

Silkborne is not yet available on the App Store. This page supports the current pre-release version.

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